Brand Support Specialist

hace 2 meses

Sevilla, Sevilla, España Veepee A tiempo completo

Job Title: Brand Support Specialist

Job Description:

We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical problems, and providing exceptional customer service.

Key Responsibilities:

  • Explain and guide sellers through their onboarding process to our internal platforms, including integration of the catalog in our tools and trainings on back offices.
  • Find solutions adapted to the sellers' profile on a technical point of view.
  • Follow up and communicate on the progression of the onboarding with the Veepee sales team.
  • Resolve and assist sellers through technical problems.
  • Help and assist sellers with regards to the technical part in order to add new products to our permanent offer/catalogs.
  • Help and assist sellers with regards to the technical part during the preparation of connected flash and campaigns.
  • Closely follow the updates from our technical partners.
  • Write and update documentations shareable internally and with the sellers and improve proactively our processes.

Requirements:

  • Experience on technical support.
  • Able to identify and analyse technical issues.
  • Experience on marketplace.
  • Good communication, logic and organisation skills.
  • Rigorous and proactive profile.
  • Fluent in French and English.

Nice to Have:

  • Initial experience in a level 1 technical support role and/or in customer relations.
  • Good knowledge of the world of e-commerce and/or marketplaces is recommended.
  • Excellent organizational skills and know how to prioritize tasks.
  • Excellent relationships with both internal and external customers with good cross-functionality.
  • Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement.
  • Good ability to train others on IT tools using language adapted to each interlocutor.
  • Fluency in English and Spanish required.

Benefits:

  • Variable bonus
  • Profit-sharing and incentive plan
  • Flexible Office with up to 2 days at home
  • Online language learning Platform
  • Works Council and its many benefits
  • Access to a company restaurant and canteen connected

Recruitment Process:

  • 1 HR interview
  • 2 HR/Manager interview

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for providing technical support to our sellers, guiding them through the onboarding process, and resolving technical issues.Key Responsibilities:Explain and guide sellers through the...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for providing technical support to our sellers, guiding them through the onboarding process, and resolving technical issues.Key Responsibilities:Explain and guide sellers through the...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key Responsibilities:Explain and...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key Responsibilities:Explain and...

  • Brand Support Specialist

    hace 3 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key...

  • Brand Support Specialist

    hace 3 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a key member of our support team, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer service.Key Responsibilities:Explain...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a key member of our support team, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer service.Key Responsibilities:Explain...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a key member of our organization, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key Responsibilities:Explain...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistWe are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a key member of our organization, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.Key Responsibilities:Explain...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:As a Brand Support Specialist at Veepee, you will play a crucial role in ensuring the smooth onboarding of sellers to our internal platforms. Your primary responsibility will be to guide and support sellers through the technical aspects of our platforms, including the integration of their catalogs and...

  • Brand Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job Title: Brand Support SpecialistJob Description:As a Brand Support Specialist at Veepee, you will play a crucial role in ensuring the smooth onboarding of sellers to our internal platforms. Your primary responsibility will be to guide and support sellers through the technical aspects of our platforms, including the integration of their catalogs and...

  • Brand Support Specialist

    hace 3 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job DescriptionAs a Brand Support Specialist at Veepee, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing excellent customer support.Key ResponsibilitiesExplain and guide sellers through their onboarding process to our internal platforms.Resolve and assist sellers...

  • Technical Support Specialist

    hace 2 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    At Veepee, we are committed to providing our customers with the best possible experience. To achieve this, we need a skilled Technical Support Specialist to join our Brand Onboarding team.The ideal candidate will have experience in technical support and be able to identify and analyze technical issues. They will also have good communication, logic, and...

  • Technical Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    {"title": "Technical Customer Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a key member of our support team, you will provide exceptional technical assistance to customers, resolving their issues and ensuring a high level of customer...

  • Technical Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    {"title": "Technical Customer Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a key member of our support team, you will provide exceptional technical assistance to customers, resolving their issues and ensuring a high level of customer...

  • Brand Support Specialist

    hace 2 semanas

    Sevilla, Sevilla, España Veepee A tiempo completo

    Job DescriptionAs a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, including the French Brandsplace. You will also assist sellers with technical problems and resolve any issues that may arise.Key ResponsibilitiesExplain and guide sellers through their onboarding process to our...

  • Customer Support Specialist

    hace 4 semanas

    Sevilla, Sevilla, España Featherstone Sourcing A tiempo completo

    We are seeking a highly skilled Technical Customer Support Specialist to join our team at Featherstone Sourcing. As a key member of our support team, you will play a vital role in delivering exceptional technical assistance to our customers, resolving their issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical...