Brand Support Specialist

hace 5 días

Sevilla, Sevilla, España Veepee A tiempo completo

Job Title: Brand Support Specialist

Job Description:

We are seeking a highly skilled Brand Support Specialist to join our team at Veepee. As a Brand Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical issues, and providing exceptional customer support.

Key Responsibilities:

  • Explain and guide sellers through their onboarding process to our internal platforms, including integration of the catalog in our tools and trainings on back offices.
  • Find solutions adapted to the sellers' profile on a technical point of view.
  • Follow up and communicate on the progression of the onboarding with the Veepee sales team.
  • Resolve and assist sellers through technical problems.
  • Help and assist sellers with regards to the technical part in order to add new products to our permanent offer/catalogs.
  • Help and assist sellers with regards to the technical part during the preparation of connected flash and campaigns.
  • Closely follow the updates from our technical partners.
  • Write and update documentations shareable internally and with the sellers and improve proactively our processes.

Requirements:

  • Experience on technical support.
  • Able to identify and analyse technical issues.
  • Experience on marketplace.
  • Good communication, logic and organisation skills.
  • Rigorous and proactive profile.
  • Fluent in French and English.

Nice to Have:

  • Initial experience in a level 1 technical support role and/or in customer relations.
  • Good knowledge of the world of e-commerce and/or marketplaces is recommended.
  • Excellent organizational skills and know how to prioritize tasks.
  • Excellent relationships with both internal and external customers with good cross-functionality.
  • Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement.
  • Good ability to train others on IT tools using language adapted to each interlocutor.
  • Fluency in English and Spanish required.

Benefits:

  • Variable bonus
  • Profit-sharing and incentive plan
  • Flexible Office with up to 2 days at home
  • Online language learning Platform
  • Works Council and its many benefits
  • Access to a company restaurant and canteen connected

Recruitment Process:

  • 1 HR interview
  • 2 HR/Manager interview

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