Travel Experience Designer

hace 2 semanas


Madrid, Madrid, España Clubmed A tiempo completo
About the Role

We are seeking a highly skilled Travel Experience Designer to join our team at Club Med. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Assist customers in making their own bookings on our Travel Agent website, as well as booking on their behalf.
  • Contribute to achieving sales objectives and customer satisfaction through expert knowledge and exceptional service.
  • Develop sales by recruiting, building loyalty, and selling complementary services.
  • Identify business opportunities for customers, including partnerships, sponsorships, influencer, and recommendation.
  • Analyze sales trends and performance, tracking customer files, data, and complaints.
  • Propose new solutions and improve existing processes to increase efficiency and customer satisfaction.
  • Guarantee the evolution and adaptation of processes and operating rules to meet customer needs.
  • Participate in the development plan of your market.
Requirements
  • Bachelor's degree or equivalent.
  • Minimum 5 years' experience in the travel agency industry.
  • Excellent interpersonal skills, strong networking, and communication skills.
  • Good knowledge of travel and the tourism industry.
  • Persistent, proactive, curious, and enthusiastic with a flair for sales.
  • Digitally literate with proficiency in office and sales tools.
  • Bilingual in Portuguese and Spanish, with good knowledge of English and French a plus.
Why Join Us

At Club Med, we value kindness, multiculturalism, responsibility, freedom, and pioneering spirit. Our team members embody the Club Med spirit, being professional and festive, and living a unique experience. If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply.



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