Travel Experience Designer

hace 7 días


Madrid, Madrid, España Clubmed A tiempo completo

About Club Med
Established in 1950, Club Med is a pioneer in premium all-inclusive holidays. Our success comes from a strong commitment to exceed customers' expectations and deliver an unforgettable experience.

About the Role
As a Travel Experience Designer, you will be responsible for:

Main Missions
1. Develop your sales activity:
- Develop sales by recruiting, building loyalty, and selling complementary services.
- Identify customer business opportunities (partnership, sponsorship, influencer, recommendation).
- Analyze sales trends, performance evolutions, and propose new solutions.

2. Be a key player in customer consideration:
- Greet customers face-to-face and/or over the phone, adopting a premium posture.
- Create a personalized and lasting relationship with customers, proactively accompanying them throughout the sale.

3. Create a customized travel experience:
- Gather/understand customer expectations and motivations.
- Advise customers to create a tailor-made trip.

Requirements
- Bachelor's degree or equivalent.
- Minimum 5 years' experience in travel agency industry.
- Excellent interpersonal skills with strong networking/communication skills.
- Good knowledge of travel and tourism industry.
- Passionate about travel and sales skills.
- Digitally literate (pack office and sales tools).

Language
- Bilingual in Portuguese and Spanish.
- Good knowledge of English and French is a plus.



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