Travel Experience Designer

hace 2 semanas


Madrid, Madrid, España Clubmed A tiempo completo
About Club Med

Established in 1950, Club Med is a pioneer in premium all-inclusive holidays. With a strong commitment to exceeding customer expectations, we deliver unforgettable experiences in our upscale, friendly, and multicultural resorts.

Job Overview

As a Travel Experience Designer, you will be responsible for assisting agents in making bookings on the Travel Agent website, contributing to sales objectives and customer satisfaction, and developing sales activities to achieve business goals.

Main Missions
  1. Develop sales activity by recruiting, building loyalty, and selling complementary services. Identify customer business opportunities and analyze sales trends to propose new solutions.

  2. Be a key player in customer consideration by greeting customers, creating personalized relationships, and ensuring customer follow-up and satisfaction.

  3. Create a customized travel experience by gathering customer expectations, advising on tailor-made trips, and promoting Club Med destinations and products.

Requirements
  • Bachelor's degree or equivalent
  • Minimum 5 years' experience in the travel agency industry
  • Excellent interpersonal skills, strong networking and communication skills
  • Good knowledge of travel and tourism industry
  • Persistent, proactive, curious, and enthusiastic
  • Digitally literate with proficiency in office and sales tools
  • Bilingual in Portuguese and Spanish, with good knowledge of English and French


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