Product Operations Management Intern

hace 2 semanas

Madrid, Madrid, España Celonis A tiempo completo
About the Role

Celonis is seeking a highly skilled Product Operations Management Intern to join our Product & Engineering organization. As a key member of our team, you will play a critical role in helping our product management function scale well.

Key Responsibilities
  • Analyze and qualify new incoming feature requests to ensure information is complete and they are routed to the right product team.
  • Lead a weekly assessment council with senior colleagues from both the product and go-to-market organization to identify which of the incoming feature requests are critical and require immediate attention.
  • Follow up with the product team on the critical requests to ensure a great customer experience for the evaluation of those.
  • Lead the quarterly feature request assessment cycle so that the product teams evaluate all (also the non-critical) feature requests.
  • Govern all requests in the backlog continuously to ensure complete information and timely response.
  • Make the process execution more efficient, e.g. by implementing automations.
  • Monitor lead times for the feature request assessment and response times to the customer and build analytics / dashboards as required.
Requirements
  • Technical Bachelor's or Master's degree, such as in Computer Science.
  • Strong communication skills with a keen interest in interacting with potential customers.
  • Demonstrated ability to understand and empathize with customers' needs and challenges.
  • Ability and willingness to tackle complex problems using both quantitative and qualitative approaches.
  • A proactive attitude, taking initiative and driving tasks to completion.
  • Strong verbal and written communication skills (including fluent English).

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