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Product Operations Management Intern
hace 2 meses
Celonis is seeking a highly skilled Product Operations Management Intern to join our team. As a Product Operations Management Intern, you will play a critical role in helping our product management function scale well.
Key Responsibilities- Analyze and qualify new incoming feature requests to ensure information is complete and they are routed to the right product team.
- Lead a weekly assessment council with senior colleagues from both the product and GTM organization to identify which of the incoming feature requests are critical and require immediate attention.
- Follow up with the product team on the critical requests to ensure a great customer experience for the evaluation of those.
- Lead the quarterly feature request assessment cycle so that the product teams evaluate all (also the non-critical) feature requests.
- Govern all requests in the backlog continuously to ensure complete information and timely response.
- Make the process execution more efficient, e.g. by implementing automations.
- Monitor lead times for the feature request assessment and response times to the customer and build analytics / dashboards as required.
- Technical Bachelor's or Master's degree, such as in Computer Science.
- Strong communication skills with a keen interest in interacting with potential customers.
- Demonstrated ability to understand and empathize with customers' needs and challenges.
- Ability and willingness to tackle complex problems using both quantitative and qualitative approaches.
- A proactive attitude, taking initiative and driving tasks to completion.
- Strong verbal and written communication skills (including fluent English)
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it.
Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide. We are an equal opportunity employer and celebrate diversity and are committed to creating an inclusive environment for all employees.
