Product Operations Management Intern

hace 21 horas

Madrid, Madrid, España Celonis A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Product Operations Management Intern to join our team at Celonis. As a Product Operations Management Intern, you will play a critical role in supporting the execution of our feature request process, ensuring seamless communication between product teams and stakeholders.

Key Responsibilities
  • Analyze and qualify new incoming feature requests to ensure complete information and routing to the right product team
  • Lead a weekly assessment council with senior colleagues to identify critical requests requiring immediate attention
  • Follow up with product teams on critical requests to ensure a great customer experience
  • Lead the quarterly feature request assessment cycle to evaluate all feature requests
  • Govern the feature request backlog to ensure complete information and timely response
  • Implement process improvements and automations to increase efficiency
  • Monitor lead times and response times to customers and build analytics dashboards as needed
Requirements
  • Technical Bachelor's or Master's degree in Computer Science or related field
  • Strong communication skills with a keen interest in interacting with customers
  • Demonstrated ability to understand and empathize with customers' needs and challenges
  • Ability to tackle complex problems using quantitative and qualitative approaches
  • Proactive attitude with a strong work ethic
  • Strong verbal and written communication skills in English
About Celonis

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe in unlocking productivity by placing data and intelligence at the core of business processes. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

At Celonis, we offer a unique opportunity to work with industry-leading technology, invest in your personal growth and skill development, and enjoy great compensation and benefits packages. We are an equal opportunity employer and celebrate diversity and inclusion in the workplace.

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