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Product Operations Management Intern
hace 2 meses
We are seeking a highly skilled Product Operations Management Intern to join our team at Celonis. As a key member of our Product & Engineering organization, you will play a critical role in helping us scale our product management function.
Key Responsibilities- Analyze and qualify new incoming feature requests to ensure information is complete and they are routed to the right product team.
- Lead a weekly assessment council with senior colleagues from both the product and GTM organization to identify which of the incoming feature requests are critical and require immediate attention.
- Follow up with the product team on the critical requests to ensure a great customer experience for the evaluation of those.
- Lead the quarterly feature request assessment cycle so that the product teams evaluate all (also the non-critical) feature requests.
- Govern all requests in the backlog continuously to ensure complete information and timely response.
- Make the process execution more efficient, e.g. by implementing automations.
- Monitor lead times for the feature request assessment and response times to the customer and build analytics / dashboards as required.
- Technical Bachelor's or Master's degree, such as in Computer Science.
- Strong communication skills with a keen interest in interacting with potential customers.
- Demonstrated ability to understand and empathize with customers' needs and challenges.
- Ability and willingness to tackle complex problems using both quantitative and qualitative approaches.
- A proactive attitude, taking initiative and driving tasks to completion.
- Strong verbal and written communication skills (including fluent English)
Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need talented individuals like you to join us.
At Celonis, we offer a unique opportunity to work with industry-leading process mining technology, investment in your personal growth and skill development, great compensation and benefits packages, physical and mental well-being support, and a global and growing team of Celonauts from diverse backgrounds.
