Customer Service Representative With Global Reach
hace 4 semanas
We are seeking a highly skilled Customer Service Representative to join our team at CPM International. As a global company with a presence in over 30 countries, we offer multilingual support in various languages to cater to the diverse needs of our markets.
The ideal candidate will have a strong background in customer service, with a focus on technical support and sales solutions. They will be fluent in French and have excellent communication skills to interact with clients worldwide.
The role involves solving complex technical enquiries, providing support and assistance with connected products, and processing client requests in accordance with company processes and guidelines.
We are looking for a team player who is passionate about delivering exceptional customer service and has a natural ability to prioritize tasks and work in a fast-paced environment.
As a Customer Service Representative at CPM International, you will have the opportunity to work with a global client base and contribute to a vibrant and innovative culture.
Key Responsibilities:
- Solve complex technical enquiries for all products within Withing's range
- Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting
- Process all client requests in accordance with company processes and guidelines across all product ranges
- Provide superior levels of quality in all transactions with strict adherence to governing laws
- Identify new opportunities to cross-sell and upsell without compromising the values of the company
Requirements:
- Experience in the customer service industry and ideally a contact centre environment
- Fluent level of French (spoken and written)
- High level of English
- Well organised and able to prioritise your workload
- Natural team player
- Passionate about giving and receiving fantastic customer service
Benefits:
- Temporary contract (3-month)
- Full-time position (39 hours/week)
- Monday to Friday, rotating between 9:00 am to 6:30 pm
- Salary: €21,000.00 gross per year
- Holidays: 24 calendar days
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 3 to 4 days a week to the office planned in advanced
- Training: 2 weeks of fully office-based training from Monday to Friday from 9:00 am to 6:00 pm
- Office location: Barcelona (La Sagrera)
What We Offer:
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
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