Dining Experience Ambassador
hace 1 semana
Company Overview: We are TheFork, a Tripadvisor Company leading the restaurant booking market in Europe and operating in 11 countries. Our mission is to connect the world's favorite restaurants and the broadest community of loyal diners. At TheFork, we believe that people truly make the difference and foster a fully international team working together in a flexible, multicultural, and constructive environment.
Salary: We offer a competitive fixed salary ranging from $45,000 to $65,000 depending on experience, with bonus and equity opportunities. Additionally, you will receive lunch vouchers available for each working day.
Job Description: As a Customer Care Specialist, you will be responsible for answering incoming requests via phone, email, and chat, assisting our customers on questions about our electronic reservation book, website, or app. You will put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs.
Required Skills and Qualifications: To excel in this role, you should be based in Barcelona, have a native level of French and fluent English. An open-minded person with high communication skills and knowledge in CRM tools is essential. Experienced in a customer support environment, you will care about customer needs and try to make their experience unique and satisfactory.
Benefits: Enjoy a permanent contract, flexible working environment (2 days home office per week + up to 4 weeks additional flexibility during the summer period and in December), highly inclusive working environment, lifestyle benefits, continuous learning and development programs, free access to the Calm app, dedicated parental leave and caregiver leave policies, and health insurance fully covered by the company.
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