European Market Expansion Specialist

hace 2 semanas


Barcelona, Barcelona, España Qonto A tiempo completo

We're passionate about creating a seamless banking experience for SMEs and freelancers. Our online business account is designed to make day-to-day operations easier, combined with invoicing, bookkeeping, and spend management tools. We believe in harnessing technology and design to offer fair and transparent pricing.

At Qonto, we're driven by our values: Customer Focus: Prioritize customers in everything you do.
Ownership: Own your part, get things done.
Teamwork: Make (team)work easy.
Mastery: Continuously raise the bar.
Integrity: Always do what's right, and respect people.

We're looking for a skilled Customer Success Representative to join our exciting expansion into the Belgian market. You'll play a crucial role in establishing our presence by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Belgium.

Responsibilities:

  • Be a Qonto Ambassador: Handle both onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.
  • Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively.
  • Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance.
  • Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.

The estimated salary for this position is around €40,000 - €50,000 per year, depending on experience and qualifications.

You can expect to be part of Qonto's fast-paced, growth-oriented environment where we value continuous improvement, data-driven decision-making, and customer-centric approaches.



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