Senior IBM iSeries System Support Specialist

hace 1 día


Madrid, Madrid, España Cigna A tiempo completo

At Cigna Healthcare, we're committed to delivering exceptional healthcare services. We're seeking a highly skilled Senior IBM iSeries System Support Specialist to join our team.

Job Overview

This critical role is pivotal in ensuring the seamless operation and maintenance of our backend application developed under the IBM iSeries systems.

Key Responsibilities
  • Technical Support: Provide advanced technical support and resolve complex issues related to RPG applications.
  • Incident Management: Handle escalated incidents from L1 and L2 support teams, ensuring timely resolution and minimal disruption to business operations.
  • Root Cause Analysis: Conduct thorough analyses of recurring issues to identify root causes and implement permanent solutions.
  • Batch Process Optimization: Continuously monitor Batch process and make necessary adjustments to optimize efficiency and reliability.
  • Release Coordination: Coordinate full Release Management process.
  • Rotative On Call Support Model.
Collaboration and Communication
  • Team Collaboration: Work closely with developers, system administrators, and other IT teams to ensure cohesive system operations and project implementations.
  • Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guidelines for reference and training purposes.
Requirements

To succeed in this role, you'll need:

  • Familiarity with Spanish and English languages.
  • A valid work permit in Spain (preference given to Spain residents).
  • A Bachelor's degree in computer science, Information Technology, or a related field.
  • Extensive experience in RPG, RPGLE, CL, and SQL programming on IBM iSeries platforms.
  • Experience with DB2 for iSeries, including SQL and embedded SQL programming.
  • Familiarity with scripting languages such as CL (Control Language).
  • Troubleshooting Skills: Proficient in diagnosing and resolving complex technical issues in a multi-tiered support environment.
  • Analytical Thinking: Strong problem-solving skills with the ability to conduct detailed root cause analyses and implement effective solutions.
  • Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders effectively.
  • Team Player: Ability to work collaboratively within a team environment, sharing knowledge and supporting peers.

We offer an estimated salary range of €80,000 - €110,000 per annum, depending on experience and qualifications. Our benefits package includes competitive compensation, excellent health insurance, and opportunities for career growth and development.



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