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Front Office Representative
hace 2 meses
Company Overview: RMC Asia is a leading hospitality company that offers unique cultural exchange programs and internship opportunities in renowned hotels and resorts across Asia.
Job Summary: We are seeking a highly motivated and detail-oriented Front Office Representative to join our team at a 5-Star Hotel by Sino Hotels in Hong Kong. As a Front Office Representative, you will be responsible for providing exceptional guest service, handling administrative duties, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Greet guests upon arrival and make them feel welcome
- Perform and administer check-ins and check-outs
- Assign rooms and take care of administrative duties
- Process guest payments
- Be a source of information to guests on various matters such as transport and restaurant advice
- Accommodate general and unique requests
- Understand all hotel room categories, room rates, packages, and promotions
- Communicate with all departments to fulfill guest requests
- Handle complaints and diffuse conflict or tense situations with guests
- Other related duties in the front office department
Program Benefits:
- Housing arrangements
- Visa sponsorship
- Monthly allowance
- 2-3 on-duty meals per day
- Uniform with laundry service
- Medical insurance
- Arrival support
- Recruitment opportunity by the host
- An unforgettable educational travel experience
- Additional benefits provided by the host
Requirements:
- Enrolled students in college or university
- Mandatory college or university reference letter
- Conversational English
- Well-groomed
- Pleasant personality
- Clean criminal record
- No drug abuse
- Minimum 6 months passport validity
