Prime Video Catalog Support Engineer

hace 5 días


Madrid, Madrid, España Amazon A tiempo completo

About Amazon
At Amazon, we're working to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a vast selection of products, including thousands of popular movies and TV shows from Originals and Exclusive content, Prime Video is a premium streaming service that offers customers the best possible viewing experience.

Job Description
As a Catalog Support Engineer, you will play a critical role in delivering digital video products on Prime Video. You will be responsible for managing existing distributed systems, diagnosing issues with digital products, and taking action to mitigate the issues. This involves rotating 24x7 on-call operational coverage of the system, monitoring system performance, and performing change management and troubleshooting activities to triage and resolve catalogue defects and issues.

Your Responsibilities

  • Become a subject matter expert on one or more services.
  • Own support activities for these services and regularly work with development teams to establish and improve service support.
  • Operate with limited guidance from management and help drive issues to resolution.
  • Understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets.
  • Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.

About the Team
The Catalog Support Engineering team in Prime Video is responsible for the triage and mitigation of any complex title issues. Issues could be on the video (missing or incorrect), audio, or metadata. As a member of this team, you will work closely with development teams to establish and improve service support, becoming a subject matter expert on one or more services and owning support activities for these services. This is an excellent opportunity to make a meaningful impact on the viewing experience of millions of global Prime Video customers.

What We Offer
Amazon offers a competitive salary range of $120,000 - $180,000 per year, depending on experience. In addition to a comprehensive benefits package, you will have opportunities for career growth and professional development within a dynamic and fast-paced environment. If you are a technically savvy individual with strong problem-solving skills and a passion for delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

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