Customer Service Expert

hace 3 semanas


Barcelona, Barcelona, España Talent Trail A tiempo completo

Job Title: Customer Support Representative

Job Summary:

We are seeking a highly skilled Customer Support Representative to join our team at Talent Trail. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs efficiently.
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
  • Escalate any potential service issues to senior team members as needed.
  • Adhere to all project processes and procedures.
  • Ensure compliance with the contractual SLA.
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams.
  • Collaborate with the team on specific projects when requested.
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records.
  • Participate in regular team meetings.
  • Perform additional tasks as assigned by management to ensure continued service performance, quality, and customer satisfaction.

Requirements:

  • Native / fluent in Swedish both verbal and written.
  • Proficiency in English (minimum B2 level).
  • A minimum of 1 year of customer service experience is required.
  • Experience in the automotive industry is a plus.
  • Familiarity with or experience driving electric vehicles is preferred.
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary.
  • Strong aptitude for working in a customer service environment.
  • Excellent customer care skills, with the ability to listen to and understand customer needs.
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

Offer:

  • Excellent remuneration package based on experience, skills, and performance.
  • Higher salary from the 7th month.

Working Schedule:

Monday to Friday, 08:00 AM - 05:00 PM.

Be part of a dynamic and creative team with a positive and friendly atmosphere.

23 working days of paid annual leave.

Guidance and tools to reach your full potential.


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