Customer Service Expert
hace 3 semanas
Job Title: Customer Support Representative
Job Summary:
We are seeking a highly skilled Customer Support Representative to join our team at Talent Trail. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs efficiently.
- Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
- Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
- Escalate any potential service issues to senior team members as needed.
- Adhere to all project processes and procedures.
- Ensure compliance with the contractual SLA.
- Provide coverage for other Agents in their absence, whether within the same team or across different teams.
- Collaborate with the team on specific projects when requested.
- Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records.
- Participate in regular team meetings.
- Perform additional tasks as assigned by management to ensure continued service performance, quality, and customer satisfaction.
Requirements:
- Native / fluent in Swedish both verbal and written.
- Proficiency in English (minimum B2 level).
- A minimum of 1 year of customer service experience is required.
- Experience in the automotive industry is a plus.
- Familiarity with or experience driving electric vehicles is preferred.
- Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary.
- Strong aptitude for working in a customer service environment.
- Excellent customer care skills, with the ability to listen to and understand customer needs.
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Higher salary from the 7th month.
Working Schedule:
Monday to Friday, 08:00 AM - 05:00 PM.
Be part of a dynamic and creative team with a positive and friendly atmosphere.
23 working days of paid annual leave.
Guidance and tools to reach your full potential.
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