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Critical Facilities Operations Manager
hace 2 meses
Job Summary
Salute, Inc. is seeking a highly skilled and experienced Operations Manager - Critical Facilities to join our team. As a key member of our operations team, you will be responsible for managing and coordinating the delivery of technical, telecom, security, mechanical, HVAC, electrical, and plumbing (MEP) services and operations for our diverse portfolio of wholesale and colocation data center clients.
Key Responsibilities
- Direct line management of site engineers working on sites within Europe
- Oversee and manage site teams to implement established processes and procedures across Europe
- Availability for escalations 24/7 on a rota basis
- Ensure accuracy and governance of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standards
- Oversee and manage Change Management activity, to ensure accuracy of information and quality of supporting documentation
- Collect and report operating metrics for sites to track and monitor site performance and efficiency
- Coordinate major activities among sites and track major outstanding issues to resolution
- Manage relationships with customers, suppliers, and internal teams
- Solve complex problems, discuss operations with clients, and relay needs to teams
- Interpret instructions furnished in written, oral, diagram, or schedule form
- Create effective presentations and communicate with internal and external customers
- Demonstrate commitment to customer service for both coworkers and customers
- Ensure a consistent service across every site in line with company and contract requirements
Requirements
- A bachelor's degree (or equivalent) and a minimum 5 years of related leadership experience, or 8 years of data center related experience in lieu of a bachelor's degree
- Experience leading teams in a fast-paced and ever-changing dynamic environment
- Ability to travel up to 50% to meet with teams and customers
- Advanced analytical and quantitative skills
- Excellent verbal and written communications skills to effectively respond to sensitive and complex issues
- Excellent attention to detail, strong organizational skills, and a willingness to accept new ideas and procedures
- Experience using Microsoft office tools like Excel, PowerPoint, and Word to create presentations and reports
- Work well under pressure with a proactive approach
- Experience using datacenter change request software and ticketing systems
What We Offer
As a member of our team, you will have the opportunity to work with a dynamic and growing company that values teamwork, innovation, and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
