IT Support Specialist
hace 2 semanas
Job Summary: We are seeking a highly skilled First Line Analyst to join our team at Computacenter in Spain. The successful candidate will be fluent in French, German, and English, with excellent communication skills and a customer-focused mindset.
About the Role:
- Provide technical support to users from all over the world via phone, chat, email, and ticketing tools.
- Collaborate with IT support teams to resolve complex issues and improve customer satisfaction levels.
- Document calls and maintain accurate records on ticketing tools.
- Delegates complex problems to competent teams while maintaining a positive attitude and problem-solving skills.
Your Daily Tasks Will Include:
- Answering and supporting queries via various communication channels.
- Maintaining daily contact with users worldwide.
- Resolving IT issues for partners to facilitate their office work.
- Documentation and logging of calls on ticketing tools.
- Delegation of complex problems to the competent teams.
- Maintaining and improving customer satisfaction level.
- Communication with direct team members and different departments.
What We Offer:
- Remote work 80% of the time - 4 days/month on-site.
- Shifts Rotation: 7AM - 7PM, Monday to Friday, one hour less on Friday.
- Annual salary of €20,535.87 gross/year.
- Fully paid training.
- Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months.
- Career development and leadership program opportunities.
- Free online language classes (GER, FRE, SPA & ENG).
- An international environment where people support and respect each other.
- Fast recruitment process.
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