IT Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Computacenter AG & Co. oHG A tiempo completo
First Line Analyst - French & German

Job Summary: We are seeking a highly skilled First Line Analyst to join our team at Computacenter in Spain. The successful candidate will be fluent in French, German, and English, with excellent communication skills and a customer-focused mindset.

About the Role:

  • Provide technical support to users from all over the world via phone, chat, email, and ticketing tools.
  • Collaborate with IT support teams to resolve complex issues and improve customer satisfaction levels.
  • Document calls and maintain accurate records on ticketing tools.
  • Delegates complex problems to competent teams while maintaining a positive attitude and problem-solving skills.

Your Daily Tasks Will Include:

  • Answering and supporting queries via various communication channels.
  • Maintaining daily contact with users worldwide.
  • Resolving IT issues for partners to facilitate their office work.
  • Documentation and logging of calls on ticketing tools.
  • Delegation of complex problems to the competent teams.
  • Maintaining and improving customer satisfaction level.
  • Communication with direct team members and different departments.

What We Offer:

  • Remote work 80% of the time - 4 days/month on-site.
  • Shifts Rotation: 7AM - 7PM, Monday to Friday, one hour less on Friday.
  • Annual salary of €20,535.87 gross/year.
  • Fully paid training.
  • Ticket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 months.
  • Career development and leadership program opportunities.
  • Free online language classes (GER, FRE, SPA & ENG).
  • An international environment where people support and respect each other.
  • Fast recruitment process.


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