New Balance Customer Service Representative
hace 4 semanas
At CPM International, we have a global presence in over 30 countries and offer multilingual support tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Company OverviewWe celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We are looking for extraordinary people to join our team and deliver a first-class service to our customers.
Job DescriptionWe are seeking a skilled customer service representative who can work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. You will analyze problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media.
Required Skills and QualificationsTo be successful in this role, you will need:
- A fluent level of Italian with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
We offer a competitive salary of €9,025.64 gross per year, as well as:
- Top performance incentives
- Holidays: 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid working arrangement: 4 days per month at the office and for training purposes
- Ongoing training and development opportunities
- Employee Assistance Program
- New Balance online discounts
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