Customer Experience Researcher

hace 4 semanas


Madrid, Madrid, España Qlik A tiempo completo
Customer Experience Researcher Role

We are seeking a highly skilled Customer Experience Researcher to join our team at Qlik. As a key member of our Customer Experience Management team, you will play a crucial role in ensuring our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers.

Your primary responsibility will be to plan, execute, and follow up on research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. You will also be responsible for synthesizing qualitative/quantitative data and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle.

Key Responsibilities:

  • Plan and implement usability research activities
  • Synthesize qualitative/quantitative data
  • Help translate insights into actionable recommendations
  • Design Voice of the Customer surveys
  • Collaborate with Product Researchers

Requirements:

  • 2-5 years' experience in user research and usability analysis
  • Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research, or related field

What makes this role interesting?

This role offers a unique opportunity to work closely with the Voice of the Customer team, Customer Success Journey Designers, and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives. You will also have the chance to plan, execute, and follow up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&D, and Product Management.

Impact:

You will be making a significant impact by helping to drive strategic business outcomes through actionable insights and recommendations. Your work will contribute to the development of user-centered products and experiences that meet the needs of our customers.



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