Renewals Account Manager
hace 4 semanas
We are seeking a highly skilled Renewals Account Manager to join our team at Riverbed Technology. As a Renewals Account Manager, you will be responsible for managing and growing our customer relationships, ensuring timely maintenance renewals, and driving revenue growth.
Key Responsibilities:- Manage high-volume renewal quotes for maintenance contracts within days prior to expiration and book orders as they are received.
- Review and interpret contractual terms and conditions.
- Propose creative deal structures and lead pricing negotiations.
- Validate customer asset lists.
- Contact and follow-up with customers and partners to ensure timely maintenance renewal.
- Understand product, systems, and processes to assist in selling maintenance renewals.
- Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
- Manage customer requests for contract merges, transfers, and licenses purges.
- Field inbound calls from various sources and work to understand and satisfy the request.
- Partner with field sales to save any potentially lost maintenance renewal.
- Track contract non-renewal including reasons for cancellation.
- Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.
- Timely resolution of backlog in assigned territory.
- Collaborate with marketing, support, sales management, product management, and account management to facilitate new programs, messages, campaigns, and offerings.
- Ensure reporting and communications is frequent and bi-directional.
- Multiple years previous experience in sales, specifically software maintenance renewals, is preferred.
- Must thrive in a quota-driven environment.
- Ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally.
- Account planning experience and involvement in the alignment of sales, channel, professional services, and training teams around renewal events.
- Ability to forecast maintenance bookings and a strong desire and willingness to learn.
- Apt ability to multi-task and juggle priorities to facilitate on-time Maintenance & Support Renewals.
- Experience structuring deals and excel at creative problem-solving.
- German language is essential.
- Basic understanding of telecommunications, networking, and IP technology solutions is preferred.
- Strong preference for second language proficiency, but not required.
Our employee benefits, including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives, are some of the reasons why we have had great success in bringing in new talent.
In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
Why Join Riverbed:With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance.
We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their well-being. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.
We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status, or any other basis protected by and in accordance with applicable federal, state, and local laws.
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