Partner Support Specialist

hace 2 semanas


Barcelona, Barcelona, España Glovo A tiempo completo
About the Role

We are seeking a highly motivated and organized Partner Support Intern to join our On-Demand team at Glovo. As a key member of our Partner Support team, you will be responsible for ensuring that our partners receive the best possible experience on our platform.

Key Responsibilities
  • Onboard new partners to ensure they get the maximum value from our service.
  • Solve technical requests that cannot be resolved by our 1st level support team.
  • Filter and decide which technical requests require escalation.
  • Send information about our service to partners and provide pricing to qualified leads.
  • Define processes to close leads and onboard them in a scalable way.
  • Follow processes to ensure that partners are enabled and can create orders on our platform.
  • Review CRM conversations to ensure that processes are properly followed.
  • Evaluate and escalate any mistakes identified to implement improvement actions with our vendors.
Requirements
  • Availability for 6 months internship (full-time).
  • Previous experience in Sales, Marketing, or B2B Customer Service.
  • Strong business acumen and developed communication skills.
  • Bachelor's degree in business, marketing, or sales.
  • Data-driven profile and proficiency in English and Spanish (Italian is a plus).
What We Offer
  • Monthly Glovo credit to satisfy your cravings.
  • Discounted gym memberships to keep you energized.
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year.
  • Enhanced parental leave and office-based nursery.
  • Online therapy and wellbeing benefits to ensure your mental well-being.
About Glovo

We believe that diversity enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds and encourage you to bring your authentic self to work. We foster an inclusive environment where everyone feels heard.



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