Multilingual Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Sagan A tiempo completo

Remote Opportunity

Company Overview

Sagan is a pioneering membership community that bridges the gap between global talent and US-based businesses, connecting top executives, founders, and CEOs with leading American companies.

About the Position

We are seeking an experienced Spanish-English Bilingual Customer Service Representative to support our clients' scheduling, payment processing, and information requests. The ideal candidate will possess a strong phone presence, multitasking abilities, and a commitment to excellence.

Key Responsibilities
  • Customer Interaction: Answer phone calls, schedule appointments, provide information, and set clear expectations for customers.
  • Document Handling: Send and process documents as required.
  • Payment Processing: Assist customers with payment transactions and ensure accuracy.
  • Routing: Direct customers to the appropriate department based on their needs.
  • Task Management: Utilize tools like Trello, Service Titan, and Google Suite to manage schedules, updates, and tasks.
Requirements
  • Language Proficiency: Fluency in both Spanish and English is essential.
  • Software Knowledge: Familiarity with Trello, Service Titan, Google Suite, and Google Maps is necessary.
  • Skills: Excellent phone presence, ability to multitask efficiently, strong attention to detail, and a commitment to excellence and customer satisfaction.
Benefits

The successful candidate will have the opportunity to work remotely with a competitive salary of up to $1,500 USD per month, depending on experience. A flexible work schedule, Monday through Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST), will also be offered.



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