Multilingual Customer Service Representative
hace 3 semanas
Remote Opportunity
Company OverviewSagan is a pioneering membership community that bridges the gap between global talent and US-based businesses, connecting top executives, founders, and CEOs with leading American companies.
About the PositionWe are seeking an experienced Spanish-English Bilingual Customer Service Representative to support our clients' scheduling, payment processing, and information requests. The ideal candidate will possess a strong phone presence, multitasking abilities, and a commitment to excellence.
Key Responsibilities- Customer Interaction: Answer phone calls, schedule appointments, provide information, and set clear expectations for customers.
- Document Handling: Send and process documents as required.
- Payment Processing: Assist customers with payment transactions and ensure accuracy.
- Routing: Direct customers to the appropriate department based on their needs.
- Task Management: Utilize tools like Trello, Service Titan, and Google Suite to manage schedules, updates, and tasks.
- Language Proficiency: Fluency in both Spanish and English is essential.
- Software Knowledge: Familiarity with Trello, Service Titan, Google Suite, and Google Maps is necessary.
- Skills: Excellent phone presence, ability to multitask efficiently, strong attention to detail, and a commitment to excellence and customer satisfaction.
The successful candidate will have the opportunity to work remotely with a competitive salary of up to $1,500 USD per month, depending on experience. A flexible work schedule, Monday through Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST), will also be offered.
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