Multilingual Customer Service Representative

hace 3 días

Madrid, Madrid, España Msx International Inc. A tiempo completo

We are seeking an experienced and detail-oriented Multilingual Customer Service Representative to join our team at Msx International Inc. in a full-time role.

Salary: The estimated salary for this position is $45,000 - $55,000 per year, based on industry standards and location.

Job Description:

We are looking for a highly skilled Customer Service Agent to handle customer inquiries, resolve issues, and provide exceptional service to our clients. As a key member of our team, you will be responsible for managing multiple complex cases simultaneously, while maintaining a high standard of service.

Responsibilities:

  • Handle Driver Requests: Manage driver inquiries through multiple channels, ensuring the identification and understanding of the request.
  • Remote Assistance: Identify and address the root causes of the assistance requests.
  • Record all Customer contact in order to track the activities.
  • Data Management: Input relevant customer data into the case management System.
  • Team collaboration: Participate in team meetings, share personal results and feedback, and contribute to team achievements and targets.
  • Process Improvement: Continuously work to improve the efficiency and quality of process workflows.
  • Documentation: Prepare, update, and archive all required documents, templates, and records.
  • Attend meetings as required, providing personal results and feedback.

Required Skills and Qualifications:

  • Native French language is essential.
  • Good level of Spanish and English is required.
  • Strong interpersonal skills with a persuasive and negotiation-focused attitude.
  • Excellent communication skills to effectively communicate across various departments and levels.
  • Ability to assess complex cases thoroughly and make informed decisions based on available information.
  • Multitasking: Manage multiple complex cases simultaneously while maintaining a high standard of service.
  • Attention to Detail: Understand all aspects of complex cases to avoid miscommunication and ensure accurate documentation.
  • Strong problem-solving skills, with logical thinking to break down complex issues and develop solutions.
  • Conflict resolution skills, with a team-oriented approach to resolving disagreements positively.
  • Adaptability to manage time pressure and changing priorities.
  • Ability to communicate effectively with MSX executives and work in multi-disciplinary, multi-cultural teams.

Benefits:

  • Full-time indefinite contract: 40 hours a week, Monday – Friday.
  • You will be part of a great team of professionals in an internationally consolidated company.
  • You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.
  • MSX Bazaar: Shopping portal exclusive for MSX employees.
  • 23 days of vacations + 3 extra days.
  • Internal training plan.

Who We Are:

Msx International Inc. is a leading provider of industry-leading expertise that spans: Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions. With over 5,000 employees based in more than 80 countries across the globe, we partner with almost every car manufacturer on the market.

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