Multilingual Customer Service Representative for a Global Theme Park

hace 1 día


Madrid, Madrid, España Recruit4Work A tiempo completo

**Role Summary**

We are seeking a highly skilled and multilingual customer service representative to join our team at Recruit4Work. As a Dutch-speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands.

**Key Responsibilities:**

  • Serve as the first point of contact for Dutch-speaking guests, addressing inquiries, requests, and concerns promptly and professionally.
  • Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
  • Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
  • Handle guest feedback and complaints with empathy and diplomacy, striving to resolve issues to the satisfaction of all parties involved.
  • Maintain a welcoming and organized work environment, including the cleanliness and tidiness of the workplace.

**Requirements:**

  • Fluency in Dutch and English, with excellent verbal and written communication skills in both languages.
  • Previous experience in customer service, hospitality, or a related field is preferred.
  • Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
  • Familiarity with computer systems and software applications for data entry, ticketing, and reservation management.

**Salary and Benefits:**

We offer a competitive salary of €30,000 - €40,000 per year, depending on experience, plus a bonus system and referral program. You will also have opportunities for career advancement and professional development in a dynamic and inclusive work environment.

**Location:** Our theme park is located in Barcelona, Spain.



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