Power Generation Field Service Technician

hace 1 mes

Zaragoza, Zaragoza, España Cummins Inc. A tiempo completo

Job Summary

Cummins Inc. is seeking a skilled Power Generation Field Service Technician to join our team in Zaragoza, Spain. As a key member of our Distribution Business Segment, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities

  • Efficiently diagnose and repair complex issues with power generation systems, minimizing downtime and ensuring customer satisfaction.
  • Develop and maintain strong relationships with customers through courteous and professional interactions.
  • Anticipate and address customer needs promptly, demonstrating a commitment to excellent service.
  • Utilize specialized tools and follow procedures to diagnose and repair issues, showcasing technical expertise.
  • Perform scheduled maintenance activities to prevent future issues and ensure the reliability and longevity of power generation products.
  • Escalate unresolved issues to more experienced technicians or supervisors, ensuring efficient problem resolution.
  • Accurately document necessary information to support warranty claims, quality control, and service records.
  • Adhere to Health, Safety, and Environmental policies to ensure a safe working environment and compliance with regulations.

Requirements

  • Proactive and customer-oriented approach, with a focus on building strong relationships and ensuring customer satisfaction.
  • Strong diagnostic skills, with the ability to translate customer complaints into effective troubleshooting plans.
  • Knowledge of power generation systems and adherence to safety standards, enabling efficient and safe repairs.
  • Effective communication and teamwork skills, with the ability to handle complex situations and work independently or as part of a team.

Qualifications

  • Apprentice Certified Power Generation/Mechanical Technician (Preferred)
  • Vocational diploma from a relevant technical institution
  • Current relevant mechanical certification
  • Locally valid driving permit
  • Medium English level
  • Medium level field service work experience, preferably in the industrial field, generating sets, diesel mechanics, or a related field
  • Intermediate level knowledge of and/or experience with power generation products
  • Availability to cover emergency service

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