Customer Acquisition Specialist
hace 2 semanas
At David Kennedy Recruitment, we are partnering with a leading Outsourcing/BPO company to find a highly skilled Flemish-speaking professional for their Málaga office. This exciting opportunity is open to individuals who excel in customer lifecycle management, sales strategy, and leadership.
Position OverviewWe are seeking a Customer Lifecycle Manager to join our client's team in Málaga, Spain. As a key member of the sales team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maximizing revenue opportunities.
About the Role- You will serve as the primary contact point for customers, setting the tone for long-term relationships and ensuring a strong first impression.
- With a deep understanding of customer needs and preferences, you will quarterback sales efforts from lead to purchase, overcome objections, and negotiate successful outcomes.
- As a trusted advisor, you will engage with small and medium businesses across various industries, identifying opportunities to meet their needs with innovative cloud technologies, primarily Microsoft solutions.
- Deliver world-class customer engagement experiences by obsessing over customer needs and tailoring solutions to exceed expectations.
- Secure customer wins for cloud services by collaborating with Solution Specialists and Partner Connection Managers to maximize up-sell and cross-sell opportunities.
- Position competitive offerings and solutions in the context of customer needs and experiences, demonstrating value and envisioning a future with Microsoft technologies.
- Maintain high daily activity, achieving minimum 60-90 activities per day, and effectively reach, sell to, and manage customers through various channels.
To succeed in this role, you should possess:
- A high school diploma required, with a BA/4-year degree preferred.
- 2-3+ years of sales experience with a proven track record of success, including at least 1 year of IT industry experience and sales account management or customer management expertise.
- Familiarity with modern sales techniques and tools, including retail sales, corporate internships, or entrepreneurial programs experience.
- Experience working with Azure, Office 365, Dynamics 365, or similar solutions is preferred.
- A self-starter mindset with outstanding performance and goal-achievement abilities, driven by personal motivation and continuous quality improvement.
This role offers an excellent remuneration package based on experience, skills, and performance, along with:
- M-F 9:00-17:30, F 9:00-16:30 working hours.
- A great office location in Malaga.
- Friends hunting (referral) bonus.
- Full paid training about the company and project.
- Career development program and specialized courses.
- Opportunities for career abroad through the International Mobility Program.
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