Hospitality Ambassador for Megeve, France

hace 1 semana


Barcelona, Barcelona, España Sonder Inc. A tiempo completo

Sonder Inc. is revolutionizing the hospitality industry by offering bespoke stays to guests worldwide. As a Hospitality Ambassador, you will be the face of our company in Megeve, France, providing exceptional service and ensuring a seamless guest experience.

With a new property opening in July 2024, we are seeking a highly motivated individual to join our team. If you have a passion for delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply.

About Sonder

Sonder is a leading provider of unique accommodations, offering a mix of rooms, suites, and apartments in various locations. Our mobile app allows guests to navigate their stay effortlessly, making it easy for them to access all the amenities they need.

We believe in building a workplace where employees can thrive. Our culture shapes how we make decisions, communicate, and treat each other, creating an epic tale that inspires us every day. Our Leadership Principles guide the values and actions of our team members, and we live by our motto: 'Extend Hospitality To All.'

The Role

As a Front Desk Hospitality Agent, you will be responsible for guiding guests through our technology-rich Sonder experience, ensuring they make the most out of their stay. You will provide friendly, upbeat service to all guests, both in person and via chat, phone, and email, managing complex guest interactions with ease.

You will utilize our digital communication systems to receive guest calls, SMS, and live chats, offering immediate support from the Front Desk. Your task will be to handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness, accommodating special requests whenever possible and resolving customer complaints efficiently.

What We Look For

We are looking for someone who is personable, guest-centric, and positive, with excellent problem-solving skills and a strong ability to switch between multiple desktop and mobile applications. You must be organized, hardworking, and detail-oriented, thriving in a fast-paced startup environment.

Able to work effectively in a team environment as well as independently, you will have a flexible schedule and be open to working evenings, weekends, and holidays. Previous experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles is essential. French is required, and proficiency in languages other than English is a plus.

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation ($40,000 - $50,000 per year)
  • Generous stock plan
  • Medical, dental, and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Equal Opportunity Employer

We are committed to building a diverse workforce, ensuring that all employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.



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