Customer Service Representative
hace 3 días
Are you passionate about providing exceptional customer experiences and communicating effectively in Swedish?
We are looking for a highly skilled Customer Service Representative to join our team at Apply2Day, where you will play a vital role in delivering top-notch service to our clients.
About the Role
This is an exciting opportunity to work as a Customer Service Representative, utilizing your exceptional language skills and customer-centric approach to provide solutions to customers' queries and concerns. As a key member of our team, you will be responsible for managing incoming calls, identifying customer needs, building trust through effective communication, and providing accurate information using available tools.
Key Responsibilities:
- Manage incoming calls and respond to customer inquiries in a professional and courteous manner.
- Identify and assess customer needs to achieve satisfaction and resolve issues promptly.
- Build relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using available methods and tools.
- Maintain records of customer interactions, process customer accounts, and file documents as necessary.
- Follow established communication procedures, guidelines, and policies.
Requirements:
To succeed in this role, you will need to possess excellent language skills, strong phone handling skills, active listening, and effective communication and presentation skills. You should also have a good command of Microsoft Office and be able to multitask, prioritize, and manage time efficiently.
What We Offer:
As a valued member of our team, you can expect a competitive remuneration package, including:
- A salary of €**58,000 per year**, based on your exceptional language skills and experience.
- A performance-based bonus to motivate you to excel in your role.
- Healthcare benefits and numerous other discounts to enhance your overall well-being.
- Relocation assistance for candidates outside Greece to ensure a smooth transition.
Why Choose Apply2Day?
At Apply2Day, we offer a unique work environment that combines affordability, flexibility, and a relaxed pace of life. Our office boasts an amazing view, and our team is passionate about delivering exceptional customer experiences. If you're ready to take your career to the next level and enjoy a great work-life balance, join us today
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