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Front Office Manager
hace 2 meses
Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Marbella Village. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.
Key Responsibilities:
- Guest Service: Create a lasting first impression by providing personalized guest service upon arrival, ensuring a warm and welcoming experience for all guests.
- Check-in and Check-out: Manage guest check-ins with precision and attention to detail, ensuring a smooth and efficient process.
- Communication: Handle inquiries, reservations, and requests promptly and professionally, providing clear and concise information to guests.
- Collaboration: Collaborate with other departments to ensure seamless guest experiences, working closely with housekeeping, maintenance, and other teams to resolve any issues that may arise.
- Administrative Tasks: Process invoices and manage simple operational schedules, such as maintenance or cleaning, to ensure the smooth operation of the property.
- Appearance and Attitude: Maintain a polished appearance and attitude, ensuring that you are always professional and courteous in your interactions with guests.
Qualifications:
- Experience: Previous experience in a short-term rental business or hotel is essential, with a proven track record of delivering exceptional guest experiences.
- Interpersonal and Communication Skills: Very good interpersonal and communication skills are required, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Technical Skills: Proficiency in using reservation systems and front desk software is necessary, with the ability to learn new systems and processes quickly.
- Problem-Solving and Adaptability: The ability to multitask and remain composed under pressure is essential, with a flexible and adaptable approach to problem-solving.
- Language Skills: A genuine passion for creating memorable moments for our guests is required, with the ability to speak various languages, with English and Spanish being the minimum.
About Us: Marbella Village is a leading provider of short-term rentals, with a commitment to excellence, professionalism, and a passion for delivering exceptional guest experiences. We are a dynamic and growing company, with a strong focus on customer satisfaction and employee development.
