Operations Support Specialist

hace 5 días


Madrid, Madrid, España Drooms Gmbh A tiempo completo

Overview

Drooms Gmbh offers a competitive salary of €45,000 per year for the role of Operations Support Specialist. We are seeking an experienced professional to join our team in this exciting opportunity.

Job Description

The Operations Support Specialist will serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Key responsibilities include:

  • Data Room Management: The successful candidate will support the creation, management, and archiving of data rooms, ensuring the integrity and security of confidential information stored within these rooms.
  • Additional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to specified requirements and timelines across all regions.
  • Reporting: Data collection and reports creation for both customers and internal purposes.
  • Technical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary.
  • USB Archiving: Oversee the creation, double checking, and delivery of USB and online archives, ensuring accuracy and completeness.

Required Skills and Qualifications

The ideal candidate will possess 1+ years of experience in Customer Service, administrative tasks, and MS Office, with a particular emphasis on Excel. Key skills and qualifications include:



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