Technical Account Manager

hace 3 días

Barcelona, Barcelona, España New Relic A tiempo completo
Job Title: Technical Account Manager

Join New Relic, a leading cloud-based observability platform, as a Technical Account Manager and play a crucial role in ensuring the success of our customers. As a key member of our Global Technical Hub team, you will engage with customers on a technical level, driving the lifecycle of success for them.

Key Responsibilities:
  • Build a technical advisor relationship with various customers across different industries.
  • Proactively conceptualize creative solutions to meet customer demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of customer needs within the product.
  • Function as the crucial link between our customers and the organization to lead all aspects of the structure and cadence of implementations.
  • Responsible for customer quick start outreach in the first 90 days.
  • Understand customer's product architecture, their objectives, and current state of observability.
  • Help guide customers to implement and map New Relic solutions to their business and technical requirements.
  • Drive progress in maturing through Customer's Observability life cycle.
  • Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.
  • Help customers overcome technical issues by troubleshooting and in-depth analysis.
  • Hands-on technical abilities to help the customer with installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, deployment automation.
  • Help engage strategic partners with customers wherever feasible to meet success objectives.
Requirements:
  • Professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferred.
  • Cloud platform experience, such as AWS, Azure, or Cloud Foundry.
  • Knowledge of, or hands-on experience working with basic understanding of programming languages and containerized architecture experience such as Docker, Kubernetes, OpenShift, etc.
  • Ability to analyze and interpret business requirements and customer interactions to anticipate and guide client needs.
  • Understanding of microservice architecture and DevOps practices.
  • Project Management skills to track, manage and drive customers to agreed-upon timeline with the agreed-upon resources.
  • Ability to adapt to new tools fast (e.g., Asana, SalesForce, data-lakes, etc.).
Preferred Qualifications:
  • Advanced level of proficiency with Observability tools (e.g., New Relic, Sumologic, Data Dog, ELK, Prometheus, Splunk, Grafana, etc.) and keep up to date on Customer Success standard methodologies, systems, and trends.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

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