German Speaking Customer Service Representative

hace 5 días

Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Description

Company Overview

Cross Border Talents is a leading provider of financial services, dedicated to delivering exceptional customer experiences and innovative solutions in the industry.

Job Summary

We are seeking a highly skilled and multilingual German Speaking Customer Advisor to join our team in Madrid. As a key member of our customer support team, you will play a vital role in providing top-notch service to our German-speaking clients, addressing their inquiries, resolving issues, and offering support related to our financial products and services.

Key Responsibilities

  • Client Interaction: Engage with German-speaking clients through various channels, providing prompt and professional assistance to address their inquiries and concerns.
  • Issue Resolution: Handle and resolve client issues effectively, ensuring that all concerns are addressed in a timely and satisfactory manner.
  • Product Knowledge: Develop a thorough understanding of our financial products and services to offer accurate information and support to clients.
  • Professional Communication: Maintain a courteous and professional demeanor in all client interactions, fostering positive relationships and ensuring a high level of client satisfaction.
  • Accurate Documentation: Record all client interactions, feedback, and resolutions accurately in our customer management system to ensure proper follow-up and tracking.
  • Feedback Contribution: Provide valuable feedback to management regarding common client issues, trends, and areas for improvement to enhance our service offerings.
  • Team Collaboration: Work closely with team members and other departments to ensure a seamless client experience and to share best practices and insights.
  • Compliance: Adhere to company policies and procedures, including maintaining confidentiality and ensuring compliance with relevant regulations and standards.

Qualifications

  • Language Skills: Fluency in German (both written and spoken) is required, along with proficiency in English for internal communications.
  • Customer Service Experience: Previous experience in a customer service role is advantageous but not mandatory. We value enthusiasm and a willingness to learn.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and empathetic manner.
  • Problem-Solving Abilities: Strong analytical skills and the ability to think critically to resolve client issues effectively.
  • Technical Proficiency: Comfortable using computers and various software applications; experience with customer management systems is a plus.
  • Adaptability: Ability to handle multiple tasks and thrive in a fast-paced environment while maintaining attention to detail.
  • Team Player: Collaborative attitude and the ability to work well with others to achieve common goals.

What We Offer

  • Competitive Salary: An attractive salary package that reflects your experience and skills.
  • Comprehensive Benefits: Health and life insurance plans to ensure you and your family's well-being.
  • Career Development: Opportunities for career growth and professional development within a leading financial organization.
  • Training and Support: Access to comprehensive training programs to enhance your skills and advance your career.
  • Positive Work Environment: A supportive and inclusive workplace culture where your contributions are valued.
  • Modern Office: A state-of-the-art office located in the heart of Madrid, equipped with all necessary amenities for a comfortable and productive workday.
  • Team-Building Activities: Regular team-building events and social activities to foster a strong team spirit and positive work atmosphere.
  • Employee Benefits: Enjoy various employee perks, including discounts on financial services and products.

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