Guest Relations Manager

hace 4 semanas


Cádiz, Cádiz, España Accorhotel A tiempo completo

As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in delivering exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations. You will ensure adherence to service standards and provide friendly, engaging service to our guests.

Key responsibilities include addressing guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences. You will also continuously seek and utilize guest feedback to improve service quality. Additionally, you will promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.

Other key responsibilities include reviewing arrivals and departures, managing VIP and special request reservations, and coordinating room assignments with relevant departments. You will also collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management, and communicate operational needs and important information to teams through briefings, emails, and meetings.

To be successful in this role, you will need to be highly organized, results-oriented, and able to work well under pressure. You will also need to have excellent written and verbal communication skills, as well as strong leadership and interpersonal skills. A degree or diploma in Hospitality Management is an asset, and a minimum of 2-year previous proven leadership experience is required.

We offer a competitive salary and benefits package, as well as discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. We also provide learning programs through our Academies to promote growth and development, so you can perform at your full potential.


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