Guest Relations Manager
hace 4 semanas
As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in delivering exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations. You will ensure adherence to service standards and provide friendly, engaging service to our guests.
Key responsibilities include addressing guest concerns promptly, tracking and communicating with relevant departments to ensure memorable guest experiences. You will also continuously seek and utilize guest feedback to improve service quality. Additionally, you will promote Accor Live Limitless to enhance on-site loyalty member recruitment and implement Room Upsell programs to drive incremental revenue.
Other key responsibilities include reviewing arrivals and departures, managing VIP and special request reservations, and coordinating room assignments with relevant departments. You will also collaborate with Housekeeping and Front Desk on arrivals, departures, and lobby management, and communicate operational needs and important information to teams through briefings, emails, and meetings.
To be successful in this role, you will need to be highly organized, results-oriented, and able to work well under pressure. You will also need to have excellent written and verbal communication skills, as well as strong leadership and interpersonal skills. A degree or diploma in Hospitality Management is an asset, and a minimum of 2-year previous proven leadership experience is required.
We offer a competitive salary and benefits package, as well as discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. We also provide learning programs through our Academies to promote growth and development, so you can perform at your full potential.
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España Accorhotel A tiempo completoAs a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations.You will be the point of contact for guests,...
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España Accor A tiempo completoJob Title: Guest Relations ManagerJob Summary:As a Guest Relations Manager at Fairmont La Hacienda Costa del Sol, you will be responsible for leading the Front Office team in providing exceptional guest service. You will be the face of the hotel, ensuring that every guest has a memorable experience. Your passion for hospitality and leadership skills will...
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Guest Relations Manager
hace 2 días
Cádiz, Cádiz, España Accorhotel A tiempo completoJob DescriptionAt Accorhotel, we are looking for a skilled Guest Relations Manager to join our team at Fairmont La Hacienda Costa del Sol.Key Responsibilities:Support the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge, and Guest Relations, to ensure exceptional guest service.Address guest concerns promptly and...
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Guest Relations Manager
hace 3 semanas
Cádiz, Cádiz, España AccorHotel A tiempo completoJob Title: Guest Relations ManagerJob Summary:As a Guest Relations Manager at AccorHotel, you will be responsible for leading the Front Office team in providing exceptional guest service. Your role will involve addressing guest concerns, tracking and communicating with relevant departments, and continuously seeking and utilizing guest feedback to improve...
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España AccorHotel A tiempo completoJob SummaryAs a Guest Relations Manager at AccorHotel, you will be responsible for leading the Front Office team in delivering exceptional guest service. This role requires a passion for hospitality, excellent communication skills, and the ability to work well under pressure.Key ResponsibilitiesSupport the Front Office departments, including Front Desk,...
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España AccorHotel A tiempo completoJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at AccorHotel. As a key member of our Front Office department, you will be responsible for providing exceptional guest service, leading and training your team, and ensuring that every guest has a memorable experience.Key...
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Guest Relations Manager
hace 2 días
Cádiz, Cádiz, España Accorhotel A tiempo completoJob Summary: We are seeking a skilled Guest Relations Manager to provide exceptional service to our guests at Fairmont La Hacienda Costa del Sol. As a key member of our Front Office team, you will lead and train your team in delivering memorable guest experiences.Key Responsibilities:Support all aspects of the Front Office departments, including Front Desk,...
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob SummaryAs a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in providing exceptional guest service. This role requires a passion for delivering memorable experiences and a strong ability to lead and train a team.Key ResponsibilitiesSupport all aspects of the Front Office departments, including...
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Guest Relations Manager
hace 3 semanas
Cádiz, Cádiz, España Accor Hotels A tiempo completoAs a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in delivering exceptional guest service.Key responsibilities include:Supporting all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge and Guest Relations.Addressing guest concerns promptly and...
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Guest Relations Manager
hace 3 semanas
Cádiz, Cádiz, España AccorHotel A tiempo completoAs a Guest Relations Manager at Fairmont La Hacienda Costa del Sol, you will play a vital role in turning moments into special memories for our guests. This is an exciting opportunity to showcase your interpersonal strengths and lead, train, and recognize your team in support of exceptional guest service.Key Responsibilities:Support all aspects of the Front...
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Guest Relations Manager
hace 4 semanas
Cádiz, Cádiz, España Accor Hotels A tiempo completoJob SummaryAs a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading the Front Office team in providing exceptional guest service. This includes supporting all aspects of the Front Office departments, ensuring adherence to service standards, and promoting Accor Live Limitless to enhance on-site loyalty member recruitment.Key...
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Guest Experience Manager
hace 2 semanas
Cádiz, Cádiz, España Accorhotel A tiempo completoJob Description: We are seeking a Guest Relations Manager to join our team at Fairmont La Hacienda Costa del Sol. As a Guest Relations Manager, you will be responsible for providing exceptional guest service, leading and training your team, and recognizing their efforts in support of our resort's high standards. Your role will...
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Guest Relations Ambassador
hace 4 semanas
Cádiz, Cádiz, España Accorhotel A tiempo completoJob SummaryAs a Guest Relations Agent at Fairmont La Hacienda, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable. This role requires excellent communication and organizational skills, as well as a high level of Spanish and English proficiency.Key ResponsibilitiesRespond to guest inquiries...
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Guest Relations Ambassador
hace 5 días
Cádiz, Cádiz, España Accorhotel A tiempo completoCompany OverviewFairmont La Hacienda is a luxurious 5-star resort located in southern Spain, offering guests an exclusive experience with access to pools, a spa, and flexible meeting spaces.Surrounded by renowned golf courses, the hotel provides a unique retreat for discerning travelers.Job SummaryWe are seeking a skilled Guest Relations Ambassador to join...
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Luxury Resort Guest Experience Manager
hace 4 semanas
Cádiz, Cádiz, España Accor A tiempo completoJob SummaryAs a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for providing exceptional guest service and leading a team of Front Office colleagues to deliver memorable experiences for our guests. Key Responsibilities:Support all aspects of the Front Office departments, including Front Desk, Reservations, Royal Service, Concierge...
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Hotel Service Manager
hace 2 días
Cádiz, Cádiz, España Accor A tiempo completoAbout the Role: As a Guest Relations Manager at Fairmont La Hacienda, you will be responsible for leading and training a team to provide exceptional guest service. In this role, you will address guest concerns promptly, seek and utilize guest feedback to improve service quality, and promote loyalty programs to enhance revenue. Additionally, you will...
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Luxury Guest Services Manager
hace 2 días
Cádiz, Cádiz, España Accor A tiempo completoCompany OverviewFairmont La Hacienda, a luxurious 5-star resort in southern Spain, offers an exclusive retreat for discerning travelers. Situated on the San Roque coast, it features breathtaking sea views and top-notch amenities, including pools, a spa, fitness facilities, and meeting spaces.Job DescriptionSalary: €50,000 - €70,000 per annumAs a Luxury...
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Hotel Guest Liaison
hace 1 semana
Cádiz, Cádiz, España Accorhotel A tiempo completoGuest Relations Job DescriptionFairmont La Hacienda is seeking a highly skilled Guest Relations Agent to join our team. As a Guest Relations Agent, you will be responsible for overseeing and resolving all guest communication in a professional and courteous manner.Key ResponsibilitiesRespond to all guests in a timely manner, ensuring follow-up with attention...
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Investment Relations Manager
hace 4 semanas
Cádiz, Cádiz, España Charoen Pokphand Foods Philippines A tiempo completoCharoen Pokphand Foods Philippines Corporation is a leading agro-industrial and food business with a strong presence in the Philippines. We are seeking a skilled Investment Relations Officer to manage our relationships with investors and regulatory bodies.Key Responsibilities:Regulatory Compliance: Ensure compliance with the Securities and Exchange...
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Guest Service Ambassador
hace 2 días
Cádiz, Cádiz, España Accorhotel A tiempo completoJob SummaryWe are seeking a skilled Guest Relations Agent to join our team at Fairmont La Hacienda.About the RoleAs a Guest Relations Agent, you will be responsible for overseeing and resolving all guest communication in a professional and courteous manner. You will attend to the needs of guests and help them organize their accommodations while staying at...