Customer Care Field Manager, Area Este

hace 4 semanas

Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo

At Beckman Coulter Diagnostics, we're committed to advancing and optimizing the laboratory to move science and healthcare forward. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for a talented individual to lead our Customer Care team in Spain.

The Customer Care Field Manager will oversee and inspire a workforce with direct service teams in Spain. This role will be responsible for leading a team of Customer Service Engineers, supervising service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. The successful candidate will diagnose system failures and determine the most cost-effective solution, escalating complex issues to a greater level of technical support or quality reporting system. This role will also develop new customer service/product agreements and respond to customer support calls within an assigned territory.

This position is part of the Customer Care Service Organization and will be a field-based role. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. We're looking for a leader who can drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis.

Key Responsibilities:

  • Provide support to customers according to contract specifications and priorities.
  • Drive the team with business priorities in mind.
  • Maintain, optimize, and improve service KPIs in the central service region.
  • Implement device installations and collaborate on complex large-scale automation projects.
  • Build and develop a high-performance team with a focus on effective change management and recruiting top talent.
  • Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.
  • Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements.

Requirements:

  • Degree in Biomedical engineering or equivalent.
  • Experience in employee management and Leadership Skills being excellent team player.
  • Good technical knowledge.
  • High level of customer orientation and strong service mentality as well as persuasiveness and motivation.
  • Substantial experience within a complex organization in a high technology and medical product/service sector.
  • Language skills: Spanish and English.
  • Ability to work flexible hours as business needs, available to travel 25% of the time.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're a motivated and results-driven individual with a passion for customer service and leadership, we encourage you to apply.

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