Customer Care Field Manager, Area Este
hace 4 semanas
About the Role
Beckman Coulter Diagnostics is seeking a highly skilled Customer Care Field Manager to oversee and inspire a workforce with direct service teams in Spain. As a key member of our team, you will be responsible for leading a team of Customer Service Engineers, ensuring the highest level of service delivery and customer satisfaction.
Key Responsibilities
- Provide exceptional support to customers according to contract specifications and priorities.
- Drive the team with business priorities in mind, maintaining and optimizing service KPIs in the central service region.
- Implement device installations and collaborate on complex large-scale automation projects.
- Build and develop a high-performance team with a focus on effective change management and recruiting top talent.
Requirements
- Degree in Biomedical Engineering or equivalent.
- Experience in employee management and excellent leadership skills.
- Good technical knowledge and a high level of customer orientation.
- Strong service mentality, persuasiveness, and motivation.
- Language skills: Spanish and English.
- Ability to work flexible hours and travel 25% of the time.
About Beckman Coulter Diagnostics
We are committed to designing a better, more sustainable workforce and recognize the benefits of flexible, remote working arrangements. This position is eligible for a remote work arrangement.
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