Customer Care Field Manager, Area Este
hace 10 horas
At Beckman Coulter Diagnostics, we're committed to advancing and optimizing the laboratory to move science and healthcare forward. We're looking for a talented Customer Care Field Manager, Area Este to oversee and inspire a workforce with direct service teams in Spain.
The successful candidate will be responsible for leading a team of Customer Service Engineers, supervising service, repair, and/or installation of products or solutions at customer sites, and diagnosing system failures and determining the most cost-effective solution.
This is a field-based role that requires strong leadership skills, an ability to champion a culture of continuous improvement, and a focus on reaching optimum performance on an individual and team basis.
Key responsibilities include:
- Providing support to customers according to contract specifications and priorities.
- Driving the team with business priorities in mind.
- Maintaining, optimizing, and improving service KPIs in the central service region.
- Implementing device installations and collaborating on complex large-scale automation projects.
- Building and developing a high-performance team with a focus on effective change management and recruiting top talent.
- Embracing Danaher core values and leading the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture.
- Advocating for customer interests, building brand awareness, and representing the organization in various official occasions and customer engagements.
The ideal candidate will have a degree in Biomedical engineering or equivalent, experience in employee management and leadership skills, good technical knowledge, high-level customer orientation, and strong service mentality, as well as persuasiveness and motivation.
Language skills in Spanish and English are essential, and the ability to work flexible hours as business needs and be available to travel 25% of the time is required.
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