Customer Care Field Manager, Area Este

hace 1 semana


Barcelona, Barcelona, España Mygwork A tiempo completo
Job Title:

Customer Care Field Manager, Area Este

Job Summary:

We are seeking a highly skilled Customer Care Field Manager to oversee and inspire a workforce with direct service teams in Spain. The successful candidate will be responsible for leading a team of Customer Service Engineers and driving results through exceptional leadership skills.

Key Responsibilities:
  • Lead a team of Customer Service Engineers in Spain
  • Drive results through exceptional leadership skills
  • Supervise service, repair, and/or installation of products or solutions at customer sites
  • Diagnose system failures and determine the most cost-effective solution
  • Escalate complex issues to a higher level of technical support or quality reporting system
  • Develop new customer service/product agreements
  • Respond to customer support calls within an assigned territory
Requirements:
  • Degree in Biomedical Engineering or equivalent
  • Experience in employee management and leadership
  • Excellent team player with good technical knowledge
  • High level of customer orientation and strong service mentality
  • Persuasiveness and motivation
  • Substantial experience within a complex organization in a high technology and medical product/service sector
Language Skills:

Spanish and English

Work Arrangement:

This position is eligible for a remote work arrangement in which you can work remotely from your home.

About Us:

At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.



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