Customer Care Field Manager, Area Este
hace 1 semana
Customer Care Field Manager, Area Este
Job Summary:We are seeking a highly skilled Customer Care Field Manager to oversee and inspire a workforce with direct service teams in Spain. The successful candidate will be responsible for leading a team of Customer Service Engineers and driving results through exceptional leadership skills.
Key Responsibilities:- Lead a team of Customer Service Engineers in Spain
- Drive results through exceptional leadership skills
- Supervise service, repair, and/or installation of products or solutions at customer sites
- Diagnose system failures and determine the most cost-effective solution
- Escalate complex issues to a higher level of technical support or quality reporting system
- Develop new customer service/product agreements
- Respond to customer support calls within an assigned territory
- Degree in Biomedical Engineering or equivalent
- Experience in employee management and leadership
- Excellent team player with good technical knowledge
- High level of customer orientation and strong service mentality
- Persuasiveness and motivation
- Substantial experience within a complex organization in a high technology and medical product/service sector
Spanish and English
Work Arrangement:This position is eligible for a remote work arrangement in which you can work remotely from your home.
About Us:At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
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