Customer Care Field Manager

hace 2 semanas


Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo
Customer Care Field Manager

Beckman Coulter Diagnostics is a leading company in the field of laboratory diagnostics. We are seeking a highly skilled and experienced Customer Care Field Manager to join our team.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients in Spain.
  • Lead a team of Customer Service Engineers to ensure timely and effective resolution of customer issues.
  • Develop and implement strategies to improve service KPIs and drive business growth.
  • Collaborate with cross-functional teams to implement device installations and complex automation projects.
  • Build and develop a high-performance team through effective change management and recruiting top talent.
Requirements:
  • Proven experience in customer service and leadership roles.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong business acumen and analytical skills.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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