Customer Care Field Manager
hace 2 semanas
Beckman Coulter Diagnostics is a leading company in the diagnostics industry, dedicated to advancing and optimizing laboratory solutions. We're seeking a highly skilled Customer Care Field Manager to oversee and inspire a workforce with direct service teams in Spain.
Key Responsibilities:- Lead a team of Customer Service Engineers to provide exceptional service to customers.
- Supervise service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing.
- Diagnose system failures and determine the most cost-effective solutions.
- Escalate complex issues to a higher level of technical support or quality reporting system.
- Develop new customer service/product agreements and respond to customer support calls within an assigned territory.
- Degree in Biomedical Engineering or equivalent.
- Experience in employee management and strong leadership skills.
- Good technical knowledge.
- High level of customer orientation and strong service mentality.
- Language skills: Spanish and English.
This is a field-based role that requires flexibility and the ability to work independently. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
About Beckman Coulter Diagnostics:
We're a company that values innovation, collaboration, and continuous improvement. Our vision is to relentlessly reimagine healthcare, one diagnosis at a time. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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