Customer Care Field Manager, Area Este

hace 2 semanas


Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Care Field Manager to join our team at Beckman Coulter Diagnostics. As a key member of our Customer Care Service Organization, you will be responsible for leading a team of Customer Service Engineers and overseeing the delivery of exceptional customer service to our clients in Spain.

Key Responsibilities
  • Lead a team of Customer Service Engineers to provide technical support and service to customers in Spain
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • 5+ years of experience in customer-facing roles, preferably in a technical or service-oriented industry
  • Proven track record of leading high-performing teams and delivering exceptional customer service
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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