Night Operations Coordinator

hace 4 semanas


Madrid, Madrid, España Nido Living A tiempo completo
{"title": "Night Administrator", "description": "Job Summary

Nido Living is seeking a highly skilled Night Administrator to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth running of our night reception operations.

Key Responsibilities
  • Provide exceptional customer service to guests, contractors, suppliers, and stakeholders.
  • Manage the office and reception, ensuring a high level of customer service and adherence to Nido's brand standards.
  • Assist with the marketing of the hotel, working with the central Marketing team to deliver strategy goals.
  • Manage the sales process, including responding to enquiries and conducting tours.
  • Assist with the management of the property management system and provide out-of-hours support as required.
  • Deliver on customer satisfaction targets and address complaints promptly and effectively.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to speak and write fluently in English.
  • Ability to plan and prioritise tasks.
  • Strong attention to detail and a positive attitude.
  • Flexible and adaptable, with a proactive nature and ability to work on own initiative.
About Nido Living

Nido Living is a leading provider of luxury living solutions. We are committed to delivering exceptional customer service and creating a customer-focused environment for our residents.

", "lang_code": "en-US"}

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