Night Operations Manager

hace 7 días


Madrid, Madrid, España Nido Living A tiempo completo
Night Administrator Job Description

Nido Living is seeking a highly skilled and customer-focused Night Administrator to join our team. As the primary contact for guests, contractors, suppliers, and stakeholders, you will be responsible for upholding and demonstrating Nido's high brand and customer service standards.

Key Responsibilities:
  • Promote a 'guest first' culture and ensure their expectations are met.
  • Manage the office and reception, ensuring a high level of customer service.
  • Assist with the marketing of the hotel, working with the central Marketing team to deliver strategy goals.
  • Manage the sales process, including responding to enquiries and conducting tours.
  • Provide out of hours support to the hotel, ensuring issues are escalated according to procedure.
  • Deliver on customer satisfaction targets and address complaints promptly and effectively.
  • Assist with supervision of on-site maintenance and housekeeping operations.
  • Implement and ensure adherence to Nido Standard Operating Procedures.
Requirements:
  • Excellent written and verbal communication skills.
  • Ability to speak and write fluently in English.
  • Ability to plan and prioritise tasks.
  • Strong attention to detail and a positive attitude.
  • Flexible and adaptable, with a proactive nature and ability to work on own initiative.

Nido Living offers a dynamic and fast-paced work environment, with opportunities for growth and development. If you are a customer-focused and results-driven individual, we encourage you to apply for this exciting opportunity.



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