German Speaking Customer Growth Manager

hace 4 días


Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

**About the Role**

We are seeking a highly motivated and experienced German speaking Customer Success Specialist to join our team at 1011 Amadeus IT Group S.A. in Madrid.

**Job Summary**

The Customer Success Specialist is responsible for ensuring customers gain full benefits from Amadeus products, identifying opportunities for additional products to meet customer needs, and providing proactive information to optimize product use.

This leads to improved revenue for both customers and Amadeus. The CSS also acts as an escalation point for service concerns.

**Key Responsibilities**

• Achieve retention goals by cultivating relationships with stakeholders across an assigned account

• Become the primary point of contact for optimization and usage of tools

• Improve communications and be the main entry point for customer interaction to guide the client

• Support customers' growth through product adoption and optimize the use of products

• Identify risks and ensure the renewal of the assigned portfolio

• Contribute to Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus products

• Collaborate with Directors of Sales within your assigned regions

• Coordinate with other departments to allow for a seamless renewal contracting process

• Assess customer satisfaction with the product to pre-emptively solve problems

• Collect customer usage data relevant for product development

• Share business process and industry best practices

• Participate in customer projects to handle the Amadeus Hospitality activities

• Identify and pursue opportunities to improve current usage and adoption of Amadeus Hospitality products and services

• Identify opportunities to expand the Amadeus Hospitality footprint within the account

**What We Offer**

In this role, you will have the opportunity to work with a dynamic team and contribute to the success of our customers. You will also have access to a comprehensive training program and professional development opportunities.

**Requirements**

• Bachelor's degree in Business Administration, Marketing, or related field

• At least 2 years of experience in a customer-facing role, preferably in the hospitality industry

• Fluency in German and excellent communication skills

• Strong analytical and problem-solving skills

• Ability to work independently and collaboratively as part of a team

• Proficiency in Microsoft Office Suite

**Estimated Salary:** €45,000 - €60,000 per year (depending on experience)

**Location:** Madrid, Spain



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