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European Operations Specialist
hace 2 meses
We are seeking a highly skilled and experienced European Operations Specialist to join our team at Liberty Specialty Markets. As a key member of our operations team, you will be responsible for providing onshore regional operational expertise, oversight, and support to our business teams and operations technicians.
Key Responsibilities- Act as the liaison and point of elevation on all operational business aspects between the Country Manager, Country Business Operations Manager, Underwriting managers, Credit Control Specialist, Operations Technicians, and European Operations Management.
- Help improve customer satisfaction by monitoring and implementing KPIs (onshore and offshore) with the Control Office of Operations, LSM Europe.
- Implement and embed the European Operations model.
- Assist in identifying in-country administrative activities as new opportunities for transitions to free up onshore capacity and improve effectiveness for underwriters.
- Have oversight and understanding of all inflight transitions across LSM Operations.
- Ensure all pilots and transitions meet minimum requirements (onshore and offshore).
- Assist in extracting, overseeing, and monitoring unprocessed premium data from branch reports and submit to Finance and Operations on a monthly basis. Follow up with local underwriters as required to ensure timely handover of bound business.
- Act as a local advocate and guide ensuring adherence to One EU processes and procedures. Elevate challenges, improvement opportunities, and non-compliance to management as identified.
- Act as a point of enquiry for new users on One EU processes and procedures.
- Monitor local access rights to the LSM policy admins and accounting systems (e.g. Genius and Rulebook) and the Workflow Management System (DOT).
- Investigate and respond positively when data quality issues are identified within the team's work, and take corrective actions in a timely manner.
- Responsible for understanding and knowledge of local ways of working and regulations, including tax and duties, and can translate into features for LSM Europe systems, e.g. the underwriting system and the workflow management system.
- Work with business processing analysts and local teams to have effective documentation and maintenance of all local training materials.
- Assist in regular operational audits and reviews.
- Manage, oversee, and coordinate all local policy templates and local issuance queries, working closely with regional teams/offshore centres and local operations technicians and EU Ops management.
- Have a good understanding of outwards reinsurance structures and needs, helping to train and communicate on annual changes.
- Contribute to operations projects.
- Process exceptions and high-complex tasks.
- Regularly meet and have open dialogue with management of the wider Operations organization to ensure:
- Service levels are being met.
- Underwriter feedback is captured and where necessary, acted upon by all.
- Data quality issues are identified promptly and root cause analysis elevated to QA/QC teams and local management.
- Manage the oversight and ensure timely response to requests for information related to policy processing and issuance questions – onshore and offshore.
- Raise important or critical business issues to the manager.
