Application Support Team Lead

hace 2 meses

Valencia, Valencia, España LanguageWire A tiempo completo
About the Role

We are seeking an experienced Application Support Team Lead to join our Technical Operations team at LanguageWire. As a key member of our team, you will be responsible for leading a team of technical experts in providing exceptional support to our customers and internal stakeholders.

Key Responsibilities
  • Lead a team of technical experts in providing support to customers and internal stakeholders
  • Develop and implement strategies to improve support processes and efficiency
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Provide technical guidance and mentorship to team members
  • Develop and maintain technical documentation and knowledge base
  • Monitor and analyze support metrics to identify areas for improvement
Requirements
  • At least 2 years of experience in a technical leadership role
  • Strong technical expertise in software development, cloud technology, and microservices
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with customer ticketing systems and technical documentation
What We Offer
  • Opportunity to work with a leading language technology company
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Competitive salary and benefits package

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