Restaurant Support Ambassador
hace 3 semanas
Welcome to TheFork, a leading restaurant booking platform in Europe We're on a mission to bring people together around great food and exceptional experiences.
About UsFounded in 2007, we've grown into a global community with over 30 nationalities and 16 offices worldwide. Our innovative products and services make it easy for diners to find and book their next table, while helping restaurants manage their bookings and increase revenue.
Our Products- TheFork App: our free restaurant discovery and booking app that helps you find your next table with ease
- TheFork Manager: our software tool that digitises restaurant operations and streamlines bookings
- TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app
We're looking for a highly skilled Restaurant Support Ambassador to join our team in Barcelona. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers via phone, email, and chat.
Your main duties will include:
- Answering incoming requests and resolving customer inquiries
- Assisting customers with questions about our electronic reservation book, website, or app
- Providing personalized solutions to meet each customer's unique needs
- Native level of Portuguese and fluent in Spanish
- An open-minded and communicative individual with excellent interpersonal skills
- Ability to empathize with customers and provide tailored solutions
- Knowledge of CRM tools and experience in a customer support environment
- A competitive fixed salary, bonus, and equity package
- Flexible working environment with 2 days home office per week
- Lunch vouchers for each working day
- International teams with over 30 nationalities
- Inclusive working environment with lifestyle benefits and continuous learning programs
- Free access to the Calm app and health insurance fully covered by the company
Estimated Salary: €28,000 - €35,000 per year
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