Senior Salesforce Business Solutions Analyst

hace 3 semanas


Madrid, Madrid, España Sgs A tiempo completo

Discover a challenging and rewarding career opportunity as a Senior Salesforce Business Solutions Analyst - Customer Experience with SGS. As a key member of our Customer Experience Program IT team, you will play a pivotal role in deploying and integrating sales and marketing applications within the SGS IT ecosystem.

About Us

SGS is a global leader in the TIC industry, offering a wide range of services to various sectors. Our company operates in a dynamic and global environment, presenting opportunities for growth and development.

Job Summary

We are seeking a highly skilled and experienced Salesforce Business Solutions Analyst to join our team. The successful candidate will be responsible for establishing and maintaining trust-based relationships with key business stakeholders, leading business requirements discussions and workshops, and collaborating with Business Product Owners to prioritize and assess business value.

The ideal candidate will have a minimum of 5 years of experience in business analysis within a high-technology or software development environment, including system administration and configuration of Salesforce. A Bachelor's degree in Computer Science or a related field is required, along with proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management.

Key Responsibilities
  • Establish and maintain trust-based relationships with key business stakeholders
  • Lead business requirements discussions and workshops to identify, clarify, and document needs
  • Collaborate with Business Product Owners to prioritize and assess business value
  • Support data-driven decision-making by designing dashboards and KPIs
  • Assist the change management team in creating training materials and preparing sessions for effective knowledge transfer
Requirements
  • Bachelor's degree in Computer Science or a related field
  • Minimum 5 years of experience in business analysis within a high-technology or software development environment
  • Experience with Salesforce (Sales, Service, and Experience Clouds)
  • Proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management
What We Offer

SGS offers a competitive salary package, flexible schedule with a hybrid work model, and opportunities for continuous learning through our SGS university and campus. We also offer strong English communication skills, problem-solving orientation, team collaboration, ethical conduct, and a stable and secure work environment.

Salary: €60,000 - €80,000 per annum, depending on experience



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