Senior E-commerce Business Analyst
hace 4 días
About Astara Mobility, S.A.
A leading mobility company driven by people and backed by intelligence. We are an innovative multicultural organization always looking ahead, providing a range of products and services focused on mobility such as ownership, subscription, B2B/B2C, and new channels; supported by a self-developed digital platform.
We build a global company thanks to a diverse and talented team of over 25 nationalities, with different backgrounds always ready to find the best solutions. We stay ahead of expectations and build credibility.
About the Role
We are seeking a motivated and skilled Senior E-commerce Business Analyst to join our team and play a key role in implementing transformation projects across our CRM platform, focusing on enhancing our global E-commerce solutions. As a Senior Business Analyst, you will work closely with our Brands and CRM teams across international markets, supporting the integration of E-commerce solutions to drive process efficiency and improve the customer journey.
Responsibilities:
- Support the implementation of the Ecommerce solution in each market, collaborating with local Brands and CRM teams.
- Provide guidance on transformation projects related to the CRM platform, focusing on the E-commerce solution.
- Connect with the Brands and CRM teams to understand business needs and translate them into actionable requirements.
- Work with the AMS team to oversee issue resolution and enhancement requests, proposing actions for smooth operation of the solution.
- Monitor process performance, identifying and suggesting new capabilities and process improvements to maximize efficiency and enhance the customer journey.
Qualifications:
- Fluent English speaker (C1+).
- Experience in implementing E-commerce solutions and driving transformation projects, with a strong understanding of Commerce, Sales, and Service processes.
- Experience with CRM platforms, such as Salesforce, is valued.
Estimated Salary: €60,000 per year, based on industry standards and location. This salary range reflects the company's commitment to attracting and retaining top talent in the field of E-commerce and CRM.
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