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Facilities Operations Coordinator

hace 2 meses

Barcelona, Barcelona, España JLL A tiempo completo

About the Role:

The Facilities Assistant will play a key role in delivering exceptional client experiences every day through operations and proactive communication onsite. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm.

Key Responsibilities:

  • Client Service: Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, complements, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
  • Service Coordination: Support coordination of hard services/handyman repair lists, ensuring seamless execution and stable service delivery for the client.
  • Work Order Management: Support logging and follow-up on work orders from initiation to completion, ensuring timely resolution and client satisfaction.
  • Mailroom and Courier Management: Manage mailroom/courier requests and deliveries, maintaining a high level of organization and efficiency.
  • Front of House Support: Support covering Front of House when necessary, ensuring a warm and welcoming experience for clients and guests.
  • Quality Assurance: Conduct routine walkthroughs and assessments of the soft and hard service delivery to ensure compliance with service level agreements, policies, and regulations, and performance metrics.
  • Data Analysis and Reporting: Support data collection, analysis, and reporting to ensure alignment with the client's goals and objectives.
  • Service Improvement: Strive to improve service performance, identifying areas for enhancement and implementing process improvements.
  • Team Collaboration: Work collaboratively within the account team in the delivery of services across all business lines (FM, Engineering, Transactions, Projects, etc.).
  • Intuitive Service: Deliver intuitive service, anticipating needs or concerns and exceeding client expectations.
  • Relationship Building: Build meaningful, lasting relationships with client employees and guests, fostering a culture of trust and respect.
  • Workplace Maintenance: Be visibly engaged and well known in the workplace, ensuring workspaces (offices, desks, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
  • Request Management: Receive and respond to all requests, ensuring questions/requests are answered in a timely and professional manner.
  • Risk Management: Identify potential risks and escalate, as appropriate, to ensure no privacy, health, and safety or security incident or disruption to the client's operations occur.
  • Continuous Improvement: Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.

Qualifications:

  • Education: Bachelor's degree or equivalent.
  • Experience: 3 – 5 years prior experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate.
  • Customer Service Skills: Exceptional customer service skills with a passion for hospitality.
  • Priority Management: Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Interpersonal Skills: Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
  • Independence: Ability to work independently – strong prioritization and time management skills.
  • Communication Skills: Excellent verbal and written communication skills with the ability to communicate professionally.
  • Technical Skills: Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).